Guide

TCPA consent for mortgage leads

What consent documentation comes with each lead and what remains your responsibility.

What is TCPA consent?

Permission a consumer gives to be contacted by phone or text, including by automated systems, under the Telephone Consumer Protection Act.

What do your leads include?

Consent text, timestamp, IP address and a TrustedForm or Jornaya certificate when available.

Who is responsible for compliance?

The buyer is responsible for how they contact consumers. This is not legal advice — talk to your compliance counsel.

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